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Introduction
Viva Technologies ("Viva Technologies", "we", "us" or "our") operates the website www.viva24.in and provides computer, coding, AI, CAD-CAM, Abacus, Vedic Maths, Olympiad, university-affiliated and competitive-exam training from its centre in Gwalior, Madhya Pradesh, along with related online services. This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit our website, submit an enquiry, apply for admission, or otherwise interact with us.
By using our website or services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our website or share your personal data with us.
Information We Collect
Personal Information
When you fill an enquiry or admission form, register for a course, or contact us, we may collect your name, gender, date of birth, phone number, email address, postal address, photograph, and identity/qualification documents required for admission or certification.
Student Information
For enrolled students, we maintain academic records such as course selection, batch timing, attendance, assessment scores, and certificate details, primarily to run our training programmes and issue valid certification.
Parent / Guardian Information
For students who are minors — including our Abacus, Vedic Maths, Olympiad and school-academic learners — we collect the name, contact number and email address of a parent or guardian for communication, consent and billing purposes.
Contact Form, WhatsApp & Email Enquiries
Details you share through our website's contact/enquiry forms, WhatsApp enquiries, or direct emails to us — including your name, contact details and the content of your message — are recorded so that we can respond to you.
Automatically Collected Data
Like most websites, we automatically log limited technical data when you visit — IP address, browser type, device type, pages viewed, referring URL, and timestamps — mainly through cookies and analytics tools described in Section 4.
How We Use Your Information
- To process admissions, enquiries and course registrations.
- To communicate with you or your parent/guardian about batches, schedules, results and certificates.
- To operate, maintain and improve our website and internal management systems.
- To send administrative updates, and — where you have consented — promotional information about courses.
- To comply with legal, regulatory and tax obligations, including GST-related record-keeping.
- To display relevant advertising through Google AdSense, as described in Section 5.
We do not sell your personal data to third parties.
Google Analytics, Google AdSense & Advertising
Google Analytics
We use Google Analytics to understand how visitors use our website — pages viewed, time on site, and general location at a city/region level. This data is aggregated and used to improve our content and course pages.
Google AdSense & Advertising Cookies
Our website may display advertisements served through Google AdSense. Google, as a third-party vendor, uses cookies to serve ads based on your prior visits to this and other websites. This includes the use of remarketing, which allows us and our advertising partners to show ads to visitors based on their past visits to www.viva24.in.
Your Ad Choices
You can opt out of personalised advertising by Google by visiting Google's Ads Settings, and you can review the digital advertising alliance's opt-out tools at www.aboutads.info. Disabling personalised ads does not stop advertising on our site, but the ads shown may be less relevant to you.
Google and its advertising partners are third-party vendors who may use cookies to serve ads on our site based on your visits here and to other websites on the internet.
Third-Party Services
We use a number of trusted third-party tools to run our admissions, communication and reporting workflows, including:
- Google Forms — for certain enquiry, admission and feedback forms.
- Google Sheets — as a secure backend for storing structured enrolment and enquiry data used by our internal systems.
- WhatsApp Business — for enquiry responses and course updates, where you contact us via WhatsApp.
- Google Maps — to show our centre's location on our Contact page.
- YouTube — for embedded course or institute videos, where used.
These providers process data under their own privacy policies. We recommend reviewing Google's Privacy Policy at policies.google.com/privacy for details on how Google handles data across these services.
Payment Information
Where course fees are collected online, payment is processed through third-party, secure payment gateways or bank transfer. Viva Technologies does not store your full card, UPI PIN or net-banking credentials on its own servers; these are handled directly by the relevant payment provider in accordance with applicable RBI and industry security standards.
Children's Privacy
Many of our programmes — including Abacus, Vedic Maths, Olympiad and school-academic coaching — are designed for children under 18. In line with India's Digital Personal Data Protection (DPDP) Act, which treats anyone under 18 as a child, we collect a minor student's personal data only with the consent of a parent or lawful guardian, obtained at the time of admission or enquiry.
We do not knowingly use a child's personal data for behavioural monitoring, tracking or targeted advertising. Parents or guardians may contact us at any time using the details in Section 10 to review, correct, or request deletion of their child's data.
Your Rights & Consent
Your Rights as a Data Principal (India — DPDP Act)
- The right to know what personal data we hold about you and how it is processed.
- The right to request correction or updating of inaccurate or incomplete data.
- The right to request erasure of your personal data, subject to our legal and academic record-keeping obligations.
- The right to withdraw consent for optional processing, such as promotional communication, at any time.
- The right to nominate another individual to exercise these rights on your behalf in the event of death or incapacity.
- The right to file a grievance with us, and thereafter with the Data Protection Board of India if unresolved.
International Visitors (GDPR-Friendly Notice)
If you are accessing our website from the European Economic Area or UK, you additionally have rights of access, rectification, erasure, restriction, objection and data portability under the GDPR. To exercise any of these rights, please contact us using the details in Section 10.
Consent
By submitting a form, making an enquiry, or continuing to browse our website with cookies enabled, you consent to the collection and use of your information as described in this Privacy Policy. Where required by law, we will ask for your explicit, informed consent before collecting or processing your personal data.
Changes to This Policy & Grievance Officer
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law, including India's DPDP Act and its rules as they come into force. The "Last Reviewed" date at the top of this page will be updated accordingly, and material changes will be highlighted on this page.
For any privacy questions, complaints or data-rights requests, please contact us at Viva Technologies, Mayur Market, Gwalior, Madhya Pradesh, India · Email: vivatechgwl@gmail.com · Phone: +91 94257-01888. We aim to acknowledge and address privacy requests within a reasonable time.
Frequently Asked Questions
Does Viva Technologies sell my personal data?
No. We do not sell personal data to third parties. Limited data is shared only with service providers, university partners, or where required by law, as described in Section 7.
Are there ads on this website?
Yes, our website may display advertisements through Google AdSense, which uses cookies to serve relevant ads, as explained in Section 5.
How do I request that my data be corrected or deleted?
Email us at vivatechgwl@gmail.com with your request. We will verify your identity and respond in line with the rights described in Section 9, subject to our record-keeping obligations.
Is my child's data safe with Viva Technologies?
Yes. Minor students' data is collected only with parental/guardian consent and is never knowingly used for targeted advertising, as explained in Section 8.
Can I browse the website without accepting cookies?
Yes, you can disable cookies through your browser settings, though some website features may not work as intended.